STUDY OF INVENTORY TECHNIQUES IN E-COMMERCE GROCERY TO MINIMIZE OUT OF STOCK AND INCREASE CUSTOMER SHOPPING EXPERIENCE

Managing the inventory is very important in any online organization to minimize “out of stock” and give better customer experience. In this paper, we have researched how different inventory techniques are being applied to make sure all products are delivered to the customers when ordered and minimize out of stock and increase customer experience. When any customer comes to any of the online grocery portal or app and order, there is an expectation in terms of quality and get delivered all his products what he or she has ordered. To minimize the out of stock, make sure quality products are delivered to the customers both in case of FMCG and F&V and shopping experience of the customer is good via study of different inventory techniques