E-GOVERNANCE MATURITY AND INDIAN STATES: A CASE STUDY

The objective of this research paper is to assess the e-governance maturity of state governments in India. A case study research design has been adopted. Five Indian states viz. Assam, Uttar Pradesh, Madhya Pradesh, Rajasthan and Maharashtra were selected. Data was gathered through the researcher's interactivity and exchanges with the selected state governments' official websites. Data gathered was tested against the e-governance maturity framework adopted for the purpose of the study. Assessment of the e-governance maturity of the selected state governments was basically conducted by identifying the government websites' fulfillment of the characteristics of various stages of the e-governance maturity framework adopted. The findings of the study indicate that the state governments have soared to the transactional stage of e-governance maturity, GoR, GoM and GoMP in a full-fledged capacity, GoA and GoUP in a limited capacity. Among all the government websites under study, none could reach the integration or the participation stage of egovernance maturity. The findings of this study can serve as crucial input in understanding the gaps in government utilisation of internet platform and web technologies and also appreciate the accomplishments of the states in pursuit of egovernance in India.