CUSTOMERS SATISFACTIONS ON INTERNET BANKING – A STUDY WITH RESPECT TO FOREIGN BANKS AT CHENNAI CITY

Internet banking is facilitates to customers made their financial transactions through website using Internet. Entry of foreign banks in India gives cut throat competition among private and public sector banks in offering new innovative services to their customers using technology. The foreign banks takes all most care to satisfy their customers in various aspects like prompts responses, banking securities, Reliability & Confidence, Efficiency of website and website design. The present study on customer's satisfaction on internet banking services offered by foreign banks in Chennai city covers only five foreign banks in Chennai city namely Standard Chartered Bank Ltd, Citibank, HSBC Bank, Deutsche Bank and DSB Bank. It is very clear from the present study that sample that sample foreign banks in Chennai city offer various innovative and modern features through internet banking using the latest technology to satisfy their customers.