PERFORMANCE EVALUATION OF FRONT SERVICES IN BANGALORE METROPOLITAN TRANSPORT CORPORATION (BMTC)

In this paper we are measuring the performance of Bangalore Metropolitan Transport Corporation (BMTC) specifically aiming at premium bus services of BMTC operating in Bangalore city. The performance measurement of premium bus services is done using two different approaches. Ratios were computed considering different operational and financial indicators and these ratios are benchmarked by considering the best performing units as the target to compare the bus depots performance. Further we studied the performance of bus depots using data envelopment analysis (DEA). Our analysis indicated that most of the depots are efficient whereas depot 16 have significant opportunities for improvements