A STUDY ON USER PERCEIVED TRUST IN MOBILE WALLET

The Mobile Wallet is an electronic wallet that keeps the information about payment cards on a mobile device. It presents a great opportunity for the user to make online or offline payments across platforms instantly. As no opportunity comes without risk, if the system is not robust, the economic importance given to this technology would lead to cybercrimes that would eventually result in a financial loss for the users. But, the financial institutions and mobile wallet companies are taking effective measures to ensure the user interest is protected and transactions are secured. While steps are being taken to ensure safer transactions, we aren't sure whether the customers are considering this while transacting through mobile wallets. In response to this problem, this study proposes to investigate the users' perception towards Mobile Wallet's security and trust. Descriptive research design is adopted and data was collected from people who are using mobile wallets. Around 147 responses were collected by using the non-probability, purposive sampling technique through an online survey, email survey, and personal interview. Then data was analyzed through suitable statistical tools and results were validated through appropriate discussions. Study reveals five significant variables that influence trust among users and out of which technology was playing a significant role.