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Balanced Scorecard in Service Operation Scenario

Journal: IMPACT : International Journal of Research in Engineering & Technology ( IMPACT : IJRET ) (Vol.8, No. 3)

Publication Date:

Authors : ;

Page : 21-26

Keywords : Balanced Scorecard; Perceived Value;

Source : Downloadexternal Find it from : Google Scholarexternal

Abstract

The studies for large service operation organizations where Balance Scorecard is quite commonly used. Is abundantly available. The literature is limited for small service operation organizations and the literature available mainly focused on the uses and limitations of the Balanced Scorecard.

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Last modified: 2021-04-13 17:57:20