A Study on Measurement of Service Quality in Public & Private Hospitals of Chhattisgarh

The present age must be called as a “Consumer Era”. As in the present business scenario of intense competition, patient satisfaction has become the prime concern of each and every kind of industry. Elevated level of consumer fulfilment is vital in order to triumph patients and surge ahead of competitors. In order to assess the quality and effectiveness of services provided by the government and private hospitals in Chhattisgarh, a cross-sectional descriptive study was conducted among the in-patients to come across the patients' prospects and perceptions of the healthcare services of the doctors, nurses/ medical assistant, management and infrastructure. This research paper will study the service quality, expectation, perception & satisfaction towards the service quality of selected private and government hospital in Chhattisgarh. This paper also evaluate about expectation and suggestions for quality improvement. In conclusion it will identify bottlenecks, delays, and errors that may obstruct a patient's smooth evolution through the hospital. Citation: Dipti Singh Rajput, Dr. Archie Dubey. "A Study on Measurement of Service Quality in Public & Private Hospitals of Chhattisgarh." Global Research and Development Journal For Engineering 6.5 (2021): 1 - 6.