The Impact of Applying Lean Management Principles on Effectiveness of Electricity Distribution Company (PJSC) in Jordan

The study aims at analyzing the application impact of lean management on the effectiveness of Electrical Distribution Company in Jordan .The study analyses the extent of application of the main principles of lean management and whether such application achieved the required effectiveness as implemented. The study examines five variables in lean management and their impact on the effectiveness. Namely the main principles are: focus on clients, availability of work standards, disposal of the waste work, the work flow, and the continuous improvement. This research also highlights the obstacles to and requirements of the success in addition to discussing the concept and the principles of lean management. A Questionnaire was distributed to randomly selected sample of (263) employees out of which (234) questionnaire were suitable and utilized for analyses. The study found a direct positive relationship between the application of lean management and effectiveness, and found a strong correlation between the independent variables and the effectiveness of applying lean management. The study confirms the findings of other studies that lean management can be transferred from industrial organizations' environment (applied) to the service organizations. The study recommends organizations to utilize the experience of the other managements which achieved high levels of effectiveness in implementing lean management principles and to transfer the experience of these managements to the other branches and regional offices of the company, and continue the search for improving its operations and capitalize on the value created by lean management practices.