A Comprehensive Review on Intents, Intention Mining and Intention Classification

The aim of this work is to conduct a literature review about Intents, Intention Mining and Intent Classification. Now a days, Intention Mining is widely used in the Information Systems Engineering field. This paper mainly focuses and discusses on the literature review algorithms, models and tools used in Intention Mining. We hope that this information will be useful for developing models to retrieve intentions from the traces of activities and developing various intention mining techniques, which will allow identifying the gaps between the prescribed processes and the actual processes of a business.