Exploratory Study to Assess the Problems Faced and Satisfaction Regarding Medical Treatment Received by Medical Tourist Visiting India

An exploratory survey was conducted by Ms. Sumi Rachel Samuel towards the partial fulfillment of the requirement for the degree of Master Of Nursing programme at Holy Family College of Nursing, University of Delhi during the year 2016- 2018. The study aims to assess the problems faced and satisfaction regarding medical treatment received by medical tourist visiting India in selected Hospitals of New Delhi. The objectives of the study were: to assess the problems faced by the medical tourist visiting India in selected Hospitals of New Delhi, to assess the satisfaction regarding medical treatment received by medical tourist visiting India in selected Hospitals of New Delhi and to seek relationship between problems faced and satisfaction regarding medical treatment received by medical tourist visiting India in selected Hospitals of New Delhi. The conceptual framework adopted for the study was based on General System model. Quantitative research approach using exploratory survey design was used. The samples were medical tourists visiting India in selected hospitals in New Delhi and the sample size for the study was 75 medical tourists. Purposive sampling technique was used. The tool used was a Stuructured Interview schedule and Likert Scale. The content validity of the tool was done by 14 experts. Data collection was from 18/12/2017 to 31/01/2018. And the data was analyzed using descriptive and inferential statistics. The major findings showed that majority of medical tourists who visited India for medical treatment were from Asia i. e.42 (56 %). The data collected showed that 29 (38.67 %) medical tourists faced problems related food in tourism and 7 (9.33 %) faced problems related to hospital services like in discharge process and follow up care. Most of the medical tourists i. e.71 (94.67 %) were satisfied with the medical treatment in India. Mean and standard deviation of problem scores is 2.53 and 2.84 respectively and mean and standard deviation of satisfaction score is 93.5 and 9.02 respectively. The r value was found to be -0.6 through Pearsons correlation formula which shows that there is an inverse relationship between problem faced and satisfaction regarding medical treatment of medical tourist visiting India. Key Words: Problems faced, Satisfaction regarding medical treatment and Medical Tourism