Perspectives of Health Personnel on Information and Communication Technologies Towards a Patient Records Management Impact Assessment Framework: A Namibian Case

ICTs are increasingly visible in the health sector. A significant part of the healthcare system includes management of patient records. Hospital administrators and medical practitioners have different roles and functions within the healthcare sector. It is significant for medical practitioners to be trained on the use of ICT, to improve on their capability to deliver services to the patients and the community in general. The problem however is that unfortunately some medical practitioners do not embrace the use of technologies in the execution of their duties, despite the possible benefits identified with the use of ICT. The lack of adoption of these technologies could result in the elimination of prospective ICT projects in the healthcare sector. This research paper therefore aimed to investigate the perspectives of health personnel in the use of ICTs for Patient Records Management (PRM) towards developing an impact assessment framework. The Windhoek Central Hospital is a case study in this research. Data collection consisted of questionnaires. The outcomes of the study were perspectives of the health personnel on the PRM system and an impact assessment framework subsequently. The framework consists of three components namely the usefulness, significance and attributes of the electronic PRM system.