Analysis of Vehicle Service Queuing System Using Arena in Authorized Workshop

Almost any kind of service will form a queue. This study analyzes the queuing system of vehicle service in one of authorized workshop of well known automotive brand named Auto2000 Purwakarta, West Java, Indonesia. The queue process begin from the arrival of the customer into a service facility, waiting in the queue line services if the facility was busy serving other customers then being served until finally leave the facility after completion of service. With an average unit entry 40-45 units / day, the workshop must set the service to the maximum lead time in order to accomplish the target given by the company. Due to that, this research conducted on the vehicle service queue system in the workshop to measure the performance of each service facilities in the workshop. Collecting data such as arrival time, start time and finish time of services. Data were collected at 4 service facilities those are registration, service, final inspection and billing service. This study uses the software arena to build a simulation and processing the data. The results of manual calculations show that the average waiting time services are 51.226 minutes and the average time is 129.244 minute service process so that the overall total lead time required for each customer is 180.47 minutes.