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TOTAL QUALITY MANAGEMENT
Journal: SRJ'S FOR HUMANITY SCIENCES & ENGLISH LANGUAGE (Vol.9, No. 44)Publication Date: 2021-04-01
Authors : Manju Tomar;
Page : 11084-11090
Keywords : _Total Quality management; organizational performance; high quality products and services; customer satisfaction;
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Abstract
TQM is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. The objective of this paper is to know about the TQM, its history ,features, elements and importance.
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Last modified: 2021-07-05 19:32:58