Salesforce – The Future of CRM

Salesforce is one of the popular CRM Platform which is used to manage customers and their relationships with an organization. It helps businesses to connect with customers by using cloud technology. It also provides flexible functionality for large inventory systems. The application which we would be developed on a software as a service based platform for various enterprises and organizations to manage a large number of products.CRM model used in different organizations to manage interactions with customers by using phone calls, Emails, Meetings, and Social media, etc. It provides a personalized customer experience and also provides “ON DEMAND SERVICES”.In this paper, we are discussing Salesforce, Salesforce CRM, Architecture of Salesforce, Benefits, Applications, and its latest Trends. Harshada J. Visave | Prof. Pratibha Adkar "Salesforce – The Future of CRM" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42559.pdf Paper URL: https://www.ijtsrd.comengineering/computer-engineering/42559/salesforce-–-the-future-of-crm/harshada-j-visave