The Influence of Inclusion in the Relationship between Workplace Diversity and Organizational Citizenship Behavior

The objective of this study was to identify the influence of inclusion in the relationship between workplace diversity and organizational citizenship behavior. Data were gathered from hospitality sector employees of Zhenjiang, city, China. The used applied a structural equation modeling (SEM) using non-probability (convenience sampling) on a sample of 252 employees to identify their gender, age and education diversity through work group involvement, influence in decision making, access to communications and resources with organizational citizenship behavior. The output of the study showed that workplace positively and significantly influenced organizational citizenship behavior. Results also showed that inclusion positively and significantly partially mediates in the relationship workplace diversity and organizational citizenship behavior.