Formation of the couple's hearing about the process of communicative speech training of future social workers

The effectiveness of communication in the professional activity of a social worker depends on the ability to listen. Listening is not just silence, but active activity. The best interlocutor is someone who can listen, not just speak well. To be a social worker means giving the client an opportunity to speak, to talk about their problems, to have difficulties in life, to understand and support him / her. The ability of active listening, in the professional activity of a social worker, is considered as the ability to express interest in the conversation, interpret and analyze information, to understand the content of the said, psychological and emotional state of the interlocutor to use the techniques of verbal and non-verbal listening (facial expressions, gestures, out of sight, mind) heard. External signs that indicate active listening to the social worker of the interlocutor are the expression of interest in him, his problems, the desire to help. In order to find out the ability to listen to the interlocutor with the third year students of the specialty 231 "Social work", the test "Ability to listen"; and the test "Assessment of ability to speak and listen" were conducted. The analysis of the results showed that 18,3 % of students achieved a high (10-12 points) level of listening skills; sufficient (8-10 points) demonstrated – 37,8 % of students; low (less than 8 points) – 43,9 % of students. Thus, almost half of the students surveyed showed a low level of ability to listen to the interlocutor. The data obtained were taken into account during the organization of the formative stage of the study, which focused on the students' practical tasks, modeling and playing professionally oriented situations, role-playing and business games, conducting trainings. After the training, quantitative and qualitative data of students' self-esteem, future social workers showed higher levels of listening skills than before participating in it. So, to the questionnaire: "How do you assess your level of listening skills" where "1" is the lowest, "5" is the highest. 47,8 % of students rated their grade as "4"; 33,2 % rated it "3", 12,1 % rated it "5". Active listening skills should be developed and developed in the learning process in order to carry out an effective professional activity of a social worker.