STUDY ON CUSTOMER SATISFACTION ON E-BANKING SERVICES

E-banking is that the application of electronic means in interaction between bankers and customer, and bankers and businesses, still as in internal banking operations, to simplify and progress the banking services. Today, approximately all banks have adopted ICT as a mean of improving the service quality of banking services. An attempt has been made by evaluating the services rendered by banks through the E – banking services. The e-banking service bring slot of convince, customer centricity, augmented service quality and price effectiveness. A structured questionnaire was utilized in collecting the relevant data from the shoppers respectively. More number of researchers and experts quoted that, service quality can be improved through advanced information and communication technology (ICT). This paper examines the customer satisfaction on the Electronic Banking Services of Banking sector. The sample size of the study is 150; the info is gathered from Google forms due to corona situation.