An Analysis of Customer Satisfaction Level in Banking Sector of Afghanistan
Journal: International Journal of Science and Research (IJSR) (Vol.11, No. 5)Publication Date: 2022-05-05
Authors : Ajmal Amiry;
Page : 1718-1722
Keywords : Azizi Bank; Customer Satisfaction; Customer Loyalty; Service Quality;
Abstract
The quality of customer service and customer satisfaction is emerging as one of the most relevant and significant factors within service providing organizations and financial institutes like banks. The element that most tends to differentiate some entities from others is the quality of service provided to the client and the level of effectiveness of the solutions that are offered. In this research paper, quantitative research method was used where SPSS was applied to questionnaire filled by the customers of Azizi Bank. The goal was to analyze the relationship between service quality and customer satisfaction and customer loyalty. The result of the study suggests that the level of customer satisfaction in the banking sector of Afghanistan is slightly low and the major reason behind the fact is that the country has poor IT infrastructure and the relevant facilities like the modern nations.
Other Latest Articles
- A Retrial Queuing System with Two Types of Batch Arrivals and with Feedback to Orbit
- Evaluation of Anaemia in Type 2 Diabetes Mellitus Patients with Special Reference to Vitamin B12 Deficiency
- Prevalence of Liver Dysfunction in Rheumatoid Arthritis
- Effects of Maternal Vitamin D Levels on Mother and Health of Newborn
- Library Extension Services in SKUAST-K Library System: A Case Survey
Last modified: 2022-09-07 15:14:21