A Study on Total Quality Management in Higher- Education Institutions

Selecting a good quality institution by the parents for their children has become mandatory nowadays because, a plenty of institutions are being started every year in our country. More than that of considering the most ancient and well established institutions, people have started choosing the newly established institutions based on the quality level of the institution. Therefore, conducting the studies like this have become highly essential. This study is aiming at finding out the factors which help improving the quality of the institutions and also the factors which cause the depletion of the quality level. For achieving this, the data were collected from a set of faculty members from four different colleges, which offer arts, science, commerce, technical and management courses, in Ernakulam district of Kerala State. In this study, the sampling technique used is convenience sampling method and the data collection method adopted is questionnaire. Logistic regression model and Pareto analysis are the major analysis tools used in this study. The study could achieve identifying major factors which cause improvement and depletion of quality levels of higher education institutions.