INFORMATION AND COMMUNICATION TECHNOLOGY COORDINATORS COMPETENCY SKILLS AND CLIENTS SATISFACTION

Information and communication technology (ICT) undoubtedly changes the lives of people, especially in this time of pandemics. Almost all the communications strategies of the different agencies have adopted the technology. ICT has posed a lot of benefits from making communication faster and circulating information. ICT brings impact to the educational field through rapid development and positive changes. The Department of Education designated ICT Coordinators to oversee the duties and functions of technological assistance in the school.This study determined the Information and Communication Technology Coordinators competency skills and clients satisfaction involving a total of 297 respondents including the ICT coordinators of each school.Employing the descriptive correlational research design, this study had utilize a researcher developed questionnaire to gather the data from the ICT coordinators and teachers from the elementary schools in the Division of Biliran. The results found that the ages of the respondents have ranged from 22 to 45 years, most of them are female, married, Masters Degree holders, mostly 10 to 14 years in the service, and have attended local training and seminars. The level of competency skills of ICT coordinators in terms of computer system servicing was moderately competent, and in terms of preventive maintenance was highly competent.Therewas a high level of clients satisfaction. The sex and number of years in the service have a significant relationship to clients satisfaction, while the age, educational attainment, and training and seminars attended have no significant relationship to clients satisfaction. There was also significant relationship between the competency skills of ICT coordinators and clients satisfaction.Moreover, results also indicated that ICT coordinators have encountered problems while rendering their services to their clients such as: no available funds allocated for the maintenance of the computers due to limited allocation of Maintenance and Other Operating Expenses (MOOE) ICT Coordinators were assigned to various school activities and under regular teaching hours and some computer units were no longer functional.The school administrators shall conduct training and workshops which should focused on computer servicing to enhance the level of competency skills of ICT coordinators andfund may also be allocated for the maintenance of computer units and to upgrade the internet connectivity to improve the level of clients satisfaction.