A Conceptual Framework for the Development of Chatbots Addressing COVID-19 Vaccine Hesitancy
Journal: I.P. Pavlov Russian Medical Biological Herald (Vol.30, No. 4)Publication Date: 2022-12-31
Authors : D. R. Neog; R. Grover; R. Ransing; R. Ramalho;
Page : 575-580
Keywords : COVID-19; vaccine hesitancy; chatbots; healthcare workers;
Abstract
Aim of this letter is to review Chatbots that answer questions of vaccine-hesitant people, their utility, and their limitations in addressing psycho-social determinants of COVID-19 vaccine hesitancy. The authors propose a conceptual framework that could guide the development of artificial intelligence-based Chatbots and summarise the salient features of the four Chatbots discussed in the literature today, developed to address COVID-19 vaccine hesitancy.
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