The effect of Employee’s Performance Quality on the Services Improvement of Hajj and Umrah

This paper aims to discuss the quality of employee's performances in the implementation of Hajj and Umrah, and to explore and reveal the advantages and disadvantages on service improvement for Hajj and Umrah pilgrims to answer the need for qualified public services in the division of Hajj and Umrah, the regional Ministry of Religion of West Halmahera Regency as from the mandate of the regulations and legislation by examining the independent variables including the quality of human resources, budget, the use of Integrated Information and Computerization System of Hajj (SISKOHAT) facilities, and work culture towards the Dependent Variable of improving the quality of Hajj and Umrah Services. The data was processed through questionnaires which were distributed directly to all respondents. The sampling technique was the Simple Random Sampling technique. Through this variable approach, this research was elaborated logically factual so that it could be described by descriptive analysis. There were 20 Hajj and Umrah pilgrims as the sample out of 103 population. The data analysis method in this research was multiple linear regression analysis using SPSS 21 to process the data. The results showed the regression equation Y = - 6.605 + 1.965X 1 + 1.433X 2 - 0.525X 3 + 0.606 where the coefficient of the independent variable has a positive influence on the dependent variable except for the Siskohat variable. The partial analysis showed that the t-test of Human Resources Quality was (1.965), Budget Variable was (1.433), the use of Siskohat was (-0.525), Work Culture was (0.606) which was bigger than (>) the t-table ( 0.004 is smaller than 0.05) then Ho was rejected so it could be concluded that there was a partial effect on the services of the Hajj Pilgrims, while the results of Simultaneous analysis using the Ftest, it was obtained that the F-testwas (38.635)> F-table (2.90) or Sig. (0.00) < 0.05 then the Ha was accepted Ho is rejected. Then it can be concluded that the Quality of Human Resources, Budget, Siskohat Facilities, and Simultaneous Work Culture (Test F) has a positive effect on increasing the employee's performances on Hajj Pilgrims Services in the division of Hajj and Umrah at the Ministry of Religion office, West Halmahera Regency.