PILGRIMAGE MOVEMENT AND PILGRIM SATISFACTION AS A CUSTOMER
Journal: International Journal for Quality Research (Vol.17, No. 1)Publication Date: 2023-03-30
Authors : Justyna Żywiołek Joanna Rosak-Szyrocka Gilberto Santos;
Page : 271-282
Keywords : Pilgrim - Customer; Pilgrimage Movement; Customer Satisfaction;
Abstract
The article illustrates the trend of non-relegation tourism, which, in a way, forces places of worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely "offering" a place of worship is not enough these days. Research carried out in 2020 shows that the pilgrim has also become a customer who is more willing to participate in logistically well-prepared events and offers him opportunities. The article also analyzes possible future research and confirms the hypotheses. A tool in the form of the Kano Model was used for the research, serving to assess satisfaction.
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Last modified: 2023-03-01 00:41:52