A STUDY OF DOMESTIC AND INTERNATIONAL BPOs

After expanding managerial layers in the 1950s and 1960s in order to promote growth or economies of scale, firms learned that concentrating on core capabilities might increase agility and profitability in the 1970s and 1980s, which subsequently became outsourcing. In the 1990s, others followed Kodak's 1989 "outsourcing much of its information technology systems"[41]. The International Organisation of Outsourcing Professionals honoured Electronic Data Systems Corporation's Morton H. Meyerson in 2013 for proposing outsourcing in 1967. BPO involves outsourcing company functions to other parties. BPO today refers to outsourcing goods and services, not only manufacturing firms like soft drink producers who outsourced substantial parts of their supply chains.