Model of assessing client’s trust to insurance companyJournal: Economics Bulletin of The National Mining University (Vol.43, No. 43)
Publication Date: 2013-10-08
Authors : Kovalchuk K. F.; Polushenko V. A.;
Page : 185-192
Keywords : trust; insurance; fuzzy logic; fuzzy inference system;
The model of evaluation of clients’ trust to insurance company based on fuzzy logic is built. Trust level to such insurance branches as liability insurance, property and personal insurance is explored. Trust level to insurance services is measured. Findings of modeling investigation are presented.
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