Contract of Service (COS) Employee’s Motivation and Performance Evaluation on the Achievement of Organizational Goals

This study investigates the relationship between employee motivation, performance evaluation, and organizational goal achievement among Contract of Service (COS) employees in National Government Agencies (NGAs) within Quezon City, Philippines. Using a descriptive quantitative research design, data were gathered through a structured survey questionnaire administered to 100 COS employees. The results analyzed using descriptive statistics, Pearson Product-Moment Correlation, and Kruskal-Wallis Test revealed that COS employees are primarily motivated by intrinsic factors such as meaningful work, recognition, and opportunities for personal growth. A supportive work environment also emerged as a significant motivator. While bureaucracy and job security had moderate influence, these factors did not substantially reduce engagement among highly motivated employees. Performance evaluations conducted by immediate supervisors consistently indicated high levels of efficiency and competence, with most employees rated “Very Satisfactory” or “Outstanding.” The achievement of organizational goals was strongly associated with clear goal specificity, effective feedback mechanisms, and well-defined strategies, while the factor of “challenge” showed no significant correlation with motivation. A strong positive relationship existed between motivational factors and goal achievement, and employees rated “Outstanding” demonstrated greater goal commitment than those rated “Very Satisfactory.” The study concludes that government agencies should strengthen intrinsic motivators by fostering meaningful work, recognition, and professional development programs. Moreover, reinforcing clear goal setting, transparent feedback, and supportive work environments can sustain high motivation and performance among COS employees while addressing concerns related to job security and bureaucratic processes to enhance overall organizational effectiveness.