Formation of a management system for material incentives of hotel enterprise

The modern hotel industry operates in an environment of constant economic challenges, military risks and changes in consumer expectations, which requires updating approaches to staff motivation. The formation of an effective system for managing material incentives for hotel employees will ensure increased labor productivity, quality of customer service and competitiveness of the institution. The purpose of the article is the theoretical justification and practical testing of measures to increase the effectiveness of the system of material incentives for hotel employees, aimed at forming a sustainable motivational system. The following research methods were used during the study: system analysis, comparative analysis and SWOT analysis, which allowed identifying internal reserves for increasing labor productivity. The article determines that the effectiveness of material incentives directly depends on the combination of financial rewards with intangible factors that provide psychological satisfaction, loyalty to the enterprise and professional development. Particular attention is paid to forms of material incentives: flexible wage schemes, bonuses for service quality, corporate privileges and social benefits. The study was implemented on the example of a glamping hotel, where a SWOT analysis of the staff motivation system was conducted. A number of weaknesses were identified: high staff turnover, insufficient transport accessibility and the absence of surcharges for overloading, and prospects for improving the system were outlined. The results of the study proved that the modernization of the material incentive system is a necessary condition for increasing the efficiency of hotel management. Special attention was paid to the model that combines material and status incentives, contributes to the formation of a balance between labor productivity and the level of pay, and also ensures the growth of staff loyalty. The results demonstrate that taking into account the individual needs of employees, the development of a partnership corporate culture and flexibility of management decisions are the key to the successful functioning of hotels in a competitive environment.