QUALITY LEADERS - LEARNING FROM THE DEMING PRIZE WINNERS IN INDIA

Different governments and professional agencies have set up a number of awards to recognize and reward quality initiatives. Deming Prize is one such award and ever since it was open for companies from outside Japan, maximum number of winning companies are from India, with 20 companies winning the Deming Prize and four among them also winning the Deming Grand Prize. This paper traces the path taken by these companies to know how these companies embarked a journey of Total Quality Management (TQM) and reached their goal of winning the prestigious Deming Prize. The common working principles of these companies and the various tools and techniques used by them are described in a concise manner in this paper. Further, the paper highlights the lessons from these companies to inspire others. The data taken from the respective websites of the companies has been used to list out the objectives, methodologies, and the benefits accrued by the companies.