Pengaruh Potensi Guru Dan Prasarana Terhadap Kinerja Guru Serta Implikasinya Pada Kualitas Pelayanan SMP Negeri 7 Bandung

This research was conducted in SMP Negeri 7 Bandung. The results of preliminary studies to obtain a finding that the quality of service of SMP Negeri 7 Bandung has not met expectations. Of the many determinants of the observed variables, allegedly because of the poor performance of teachers in the school. While the teacher's performance due to the competency of teachers and facilities infrastructure. Based on this, the formulated problem is how the competence of teachers, facilities infrastructure, teacher performance and quality of service. And how the influence of teacher competence and infrastructure facilities on teacher performance, either partially or simultaneously, as well as how the influence of the teacher's performance against quality of service. The method used is descriptive method of analysis, the number of respondents 55 teachers (population). The data analysis technique used is the technique of correlation analysis and path analysis techniques. As well as a simple regression analysis techniques to determine the effect of teacher performance against quality of service. In the operationalization used SPSS 17 and Excel. The results showed that the competence of teachers are in the good category, workshop facilities located in both categories, the performance of teachers in the category very good and the service quality is very good category. Some suggestions can be expressed as follows: learner characteristics Mastery, Mastery learning theory and principles of learning, curriculum development with subjects, utilization of information and communication technology for the sake of learning effectively, schools should be able to provide a positive influence on the development of students. Efforts to improve the quality of service should be seen from the teaching and learning process run smoothly, schedule lessons run right / discipline, Security during the learning process, built up good communication between faculty, staff and students. Learning process easy to understand and be understood, professional teaching ability and targeted, a clear and precise explanation if there is a question of students, teachers Skills and other employees in working, polite and friendly service.