AN APPLICATION OF FUZZY BALANCED SCORECARD SYSTEM IN HIGHER EDUCATION ORGANIZATIONS

In this study, a Balanced Scorecard application was made in organizational, departmental and personal performance controling and managing according to organizational strategic objectives of Sakarya University that one of higher education organizations in Turkey. This study’s aim is spreading the organization’s objectives to all departments and staff. In application, it is asked for all staff to share his/her personal and departmental objectives according to strategies in strategic plan of organization and numeric values that belong to these objectives were entered to the system. Realized values were entered the exclusive software programme which were developed for Strategic Balanced Scorecard and in the end it is reached the final performance values. Alternative to classical scoring systems, Fuzzy Scoring System was prefered and it is tried to establish more equitable performance management system.