ERP: Enterprise Resource Planning

In this study, the scale and strategic importance of ERP systems is identified and the problem of ERP implementation is defined. The paper offers a framework for managers which provides the basis for developing an ERP implementation strategy. The case analysis identifies different approaches to ERP implementation, highlights the critical role of legacy systems in influencing the implementation process, and identifies the importance of business process change and software configuration in addition to factors already cited in the literature such as top management support and communication.