Supplier Selection Decision Support System: A Case Study in Malaysian Hypermarket

This paper attempt to classify the criteria in supplier selection, and to provide the decision maker with a systematic decision support system, based on a combination of multi criteria and application of modified Analytic Hierarchy Process (AHP) with Supply Chain Operations Reference (SCOR) integrated model. A modified AHP used for measuring supply chain efficiency and structured in four stages. In the first stage, data are gathered and used to construct a hierarchical model for supplier selection represented by the AHP. This is followed by determining the criteria to be used in evaluation and weighted for each criterion. The third stage specifies SCOR evaluation and finally the implementation of decision making is provided. Supplier selection is being practiced in organizations' supply chain managements with the need to modernize in the decision support system to fit the nature of selection processes. The results amplify the most appropriate decision-making providing the implication of novelty development of new integrated approach. Finally, this paper provide practitioners at personal or professional setting to achieve a success of the holistic approach in future decision support system.