IDENTIFICATION OF COST AND QUALITY BENEFITS ON IMPLEMENTATION OF ICT BASED PRACTICES IN INDIAN SMES

The Globalized environment offered transformation in trade, business, and infrastructure due to digitalization. In this digitally connected environment, Small and medium scale enterprises (SMEs) cannot overlook factors such as competitive state, economic movement, and technology innovation in global as well as local context. Indian SMEs are promoting economical growth in country. So Indian SMEs need to understand and adopt digitally connected globalized competitive environment. Indian SMEs can become truly global, regardless of location or primary market base, by adopting advancement in Information and communication Technologies (ICT) for business management to sustain in global competition. This paper identifies the significant difference in performance measures of Indian SMEs with well defined ICT system and Indian SMEs without well defined ICT system. This has been achieved by testing the hypotheses using t-Test over data collected from SMEs in Navi Mumbai region. Finally results imply that Cost and Quality benefits are assured in ICT based Indian SMEs.