Evaluation of Efficacy of Patient-Oriented Measures to Control the Health Care Quality at the Level of Healthcare Facilities

The article deals with the analysis of efficacy of patient-oriented measures to control the health care quality at the level of healthcare facilities. The set of measures was developed based on the results of scientific research at the hospitals of different levels in Ivano-Frankivsk region during 2010-213. Comparative analysis of patients’ survey results based on anonymous questionnaires designed on the basis of a preliminary study results in 2013 (445 individuals) and 2015 (233 individuals) was conducted. Implementation of training in communication skills with patients improved patients’ satisfaction with doctors’ attitude by 31.0%. Development of local protocols with patients’ clinical history, the introduction of continuous quality improvement system according to a series of standards ISO 9001 provided the increase in patients’ satisfaction with accuracy, organization, coordination of various departments and staff of health care institution by 2.9-73.3%. Therefore, results of the study proved the efficacy of patient-oriented measures to control the health care quality at the level of healthcare facilities and expediency of their further use and correction, taking into account the obtained results.?