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EVALUATION OF THE QUALITY OF CUSTOMER SERVICE AS AN EXAMPLE OF COMMERCIAL ENTERPRISE
Journal: Perspectives of science and education (Vol.2, No. 2)Publication Date: 2013-04-25
Authors : Е . А . Krug;
Page : 85-94
Keywords : quality of trading service; expert evaluation methods; criteria of customer service; customer satisfaction; service level;
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Abstract
Evaluation of the quality of customer service as an example of business Evaluation of the quality of service is a priority in the activities of commercial enterprise. The article deals with the process of assessing the quality of service on the example of the discounter. Examines the impact of service criteria for customer satisfaction
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Last modified: 2013-10-29 04:46:08