AN EMPIRICAL STUDY OF QUEUING ANALYSIS OF PUBLIC AND PRIVATE HOSPITALS OF SOUTHERN RAJASTHAN

A hospital service is one of the most highly congested fields of hospitality services and faces a great deal of pressure, compared with any other hospitality services. Delays in the hospital system may result in difficulties of scheduling services at any units and decrease in patient satisfaction. So waiting times in health services is a wide spread problem which affects the quality of services as well. With the help of queuing analysis/waiting line model of every hospital it can be examined for every scenario that how much time a patient spent in queue and system and what is average time of waiting in queue and system in various time frames captured through the questionnaire. This analysis supports management to identify that in which time slot more effective management is required to reduce the service delays. In this research paper for the purpose of data collection 2 public and 2 private hospitals of southern Rajasthan has been used.