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It services management — as a basis for improving business performance

Journal: Business Education in the Knowledge Economy (Vol.2, No. 1)

Publication Date:

Authors : ;

Page : 39-43

Keywords : ITSM; ITIL; COBIT; Business; performance; IT-technologies;

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This article is an introduction to a subject as Information Technologies Service Management (ITSM).The article gives an insight into what ITSM, what it is and why it is necessary to implement ITSM methodology in the enterprise.

Last modified: 2017-10-07 20:26:16