Evaluation of the Process of Attention using the Simulation of Processes

The present work aims to perform an evaluation of the customer service process in the service area, for which a study using a reliability of 90% with the process simulation technique was carried out. A descriptive - analytical methodology was developed with a sample of 68 time points for each area of the care process. The results obtained helped to measure the productivity of the service process, resulting in a productivity of 89.31%. Muñoz Martiñon Rodolfo, | Robles Ramírez Diana P. | Vanessa Zamudio Hidalgo"Evaluation of the Process of Attention using the Simulation of Processes" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017, URL: http://www.ijtsrd.com/papers/ijtsrd2231.pdf http://www.ijtsrd.com/other-scientific-research-area/other/2231/evaluation-of-the-process-of-attention-using-the-simulation-of-processes/muñoz-martiñon-rodolfo