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Measuring the influence of Internal Service Quality on Health Care Delivery

Journal: International Journal of Trend in Scientific Research and Development (Vol.2, No. 4)

Publication Date:

Authors : ;

Page : 656-662

Keywords : Internal service Quality; Health care Delivery; Quality services; Organization;

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The objective of this study is to examine the influence of Internal Service Quality at various levels in Organization on Health care Delivery . The research method used in the study is Descriptive and Correlation is used to test the relationship among the variables. The target respondents Population who participated in the study are (N=200) who are the Medical Duty staff in private hospitals around Visakhapatnam, AndhraPradesh,India. A structured Questionnaire of Di Xie(2005) Internal Service Quality was used to investigate its influence on Health care Delivery . The research findings showed that there is significant positive correlation ( r=0.554, p

Last modified: 2018-08-01 20:05:43