INDICATORS OF THE PERFORMANCE OF BUSINESS PROCESSES FOR ENSURING ENTERPRISES' ECONOMIC SUSTAINABILITY

The article is devoted to the development of scientific provisions for determining indicators of the effectiveness of business processes ensuring enterprises' economic sustainability in conditions of market instability, in particular, to concretization of resources and objectives of such business processes in accordance with various economic sustainability components. The system of ensuring enterprise's economic sustainability includes a number of business processes in various areas of the enterprise's functioning as well as the methodology for enterprise resource management. The specifics of business processes for ensuring the economic sustainability of enterprises is determined. The article notes that the resources received by the enterprise at the output of such business processes are capabilities or properties of the company, in particular, to maintain stable competitive advantages, to counteract the influence of negative exogenous factors, to maintain economic equilibrium, etc.), as well as information resources (knowledge), which contribute to the retention of the achieved results in the future. A logical scheme for determining the objectives of business processes is developed. It takes into account the cyclical nature of the enterprise and involves identifying the problem, identifying the desired resources, setting goals, and further assessing the effectiveness of their achievement. It is noted that the evaluation procedure is complicated due to the non-material nature of some resources and the impossibility to take fully into account the classical goal-setting principles that are widely used in management practice and provide for a quantitative description of each goal. It is determined that, in conditions of uncertainty and dynamic market transformations, in the enterprise's practice, it is quite justified to reduce the volume of insufficiently substantiated settlement procedures and to strengthen the content part of the characteristics of intangible resources that must be created by the results of business processes. A generalized list of business process performance indicators is proposed. It includes the following indicators: the level of solvency fluctuation, the stability of the social image, the stability of consumer loyalty, and the level of product quality fluctuations. The expediency of estimating indicators based on the use of statistical variables, in particular the coefficient of variation, has been determined. That statement will allow taking into account the temporal aspect of economic stability. Among the promising areas of further research, the article suggests the development of a methodology for assessing the effectiveness of business processes to ensure the economic sustainability of enterprises, taking into account the relative industry.