ASSESSING THE EFFECT OF ORGANIZATIONAL CULTURAL VALUES AND EMPLOYEES ENGAGEMENT ON PERFORMANCE EXCELLENCE

Purpose- This empirical study seeks to assess the role of organizational cultural values (OCV) and employees' engagement (EE) on performance excellence (PE) in the banking sector and provide better guidance for managing performance. Design/methodology/approach- The target samples were drawn from Saudi Arabian bank branch managers. A questionnaire survey was used, and a total of 258 valid questionnaires were collected. Finding- The study provides strong evidence that performance excellence can be significantly and positively affected by organizational cultural values and employees' engagement. Practical implications- The study provides managers with an understanding of the effect of values and engagement level on performance excellence. Originality/value- The study reveals that organizational cultural values is a guide for personnel roles and bank behaviors, steering thoughts and efforts toward achieving performance excellence. Additionally, the findings represent a strong tool for banks to use in identifying performance excellence and reinforcing their culture among employees (employee-culture fit). Finally, the study highlights important relationships to explore in future research.