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The need for the development of emotional intelligence of a manager in a competitive economy

Journal: Bulletin of Postgraduate education: collection of scientific papers «Social and Behavioral Sciences Series»; «Management and Administration Series» (psychological 053, economy 051, public administration 281). (Category «B») (Vol.15, No. 44)

Publication Date:

Authors : ;

Page : 147-164

Keywords : emotional intelligence; emotional intelligence of the manager; chief executive; manager; motivation; enterprise; management;

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This article considers the definition of «emotional intelligence» as an important factor in improving the effectiveness of management and the formation of long-term competitive advantage of the enterprise. The categories that are the basis for the formation of emotional intelligence are reviewed. There are the awareness of their own emotions, the ability to manage emotions and build social relationships, the ability to recognize the emotions of others, self-motivation. The term «emotional intelligence of the manager» is defined as the ability to identify their own emotions and the emotions of employees, subordinates and management, the ability to manage their own emotions and adjust interaction with other members of the organization, using their own and others' emotions. The necessity of its increase by the leading staff of the organizations in the conditions of competitive economy is substantiated. It is emphasized that emotional management includes such aspects of emotion management as operational emotional management and strategic emotional management. It is established that high emotional intelligence is inherent in those leaders who can understand and manage their own emotions, easily identify the emotions of subordinates and be able to maintain effective social communication. The possibility of developing the emotional intelligence of the leader is stated, his acquired character is emphasized. The list of competencies (personal and social) through which emotional intelligence is manifested is given. The main components of the manager's emotional intelligence model are identified and the levels of its development are proposed. The influence of increasing emotional intelligence on the effectiveness of such managerial functions as a manager as planning, organization, motivation and control is reflected are viewed. The leading role of emotional intelligence in resolving work conflicts is determined. Approaches to increase the level of emotional intelligence of the manager are indicated

Last modified: 2021-03-05 22:06:22