STRATEGIES FOR IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE TELUK AMBON DISTRICT OFFICE AMBON CITY, MALUKUJournal: International Journal of Management (IJM) (Vol.12, No. 3)
Publication Date: 2021-03-31
Authors : Aminah Bahasoan Haedar Akib Suradi Tahmir;
Page : 1105-1111
Keywords : Improvement Strategy; Public Service; district;
This study aimed to identify and explain public service strategies at the Teluk Ambon District Office. The research method used in this research is the descriptive analysis research method conducted in Teluk Ambon District, Ambon City. Data collection was carried out by interview, observation, and focus group discussion. The results showed that supervision strategy could be carried out in an organizational form, empowering employees and empowering communities. The results showed that the Teluk Ambon District Office community's service strategy was right; the security forces in carrying out services had used Standard Operating Procedures (SOP), which were regulated in statutory regulations. Public services carried out by the Teluk Ambon Subdistrict Office have been running smoothly, although, at several stages in the service, there are still problems. Equal rights in service require that the government provides services to the community. In carrying out public services, government officials in Teluk Ambon District are responsible for providing the best service effectively and efficiently to the community to create community welfare. Improving public services at the Teluk Ambon District Office, the principle of equal treatment/non-discrimination has been fulfilled by providing the best service under service and service operational standards without discriminating against religion, ethnicity, class, gender, and economic status. In improving public services at the Teluk Ambon District Office, the principles of speed, convenience, and affordability have not been fulfilled due to limited personnel, employee competency levels, inadequate quantity and quality of facilities and infrastructure. In the Teluk Ambon District Office, the timeliness principle has not been fulfilled in improving public services, constrained by the quantity and quality of inadequate facilities and infrastructure.
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