A Study of Implementation and Impact of Total Quality Management on Construction Industries Approach to Small Construction Organization

Today the whole world is being very competitive not only in developed country but also in developing and underdeveloped country. Indian economy is very fast developing economy in whole world. In India, construction industries are playing vital role to develop India. Now a day's in construction industries, not only big but also small construction companies is very competitive and in many companies is trying very hard not only to satisfy their customer's needs but where possible exceed them. This can only be achieved through cost reduction, improvement in Quality, increased customer satisfaction and a constant effort towards world class organizations. In order for companies to survive and grow in the future, it is essential that they deliver high quality construction and services. Those that can deliver quality are the ones that will prosper in the next century. The Indian construction industry as compared with Construction Company of developed countries is being viewed as one with poor quality emphasis compared to other sectors like, the manufacturing and service sectors. Total quality management TQM is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the customer continuously. TQM has the potential to improve business results, greater customer orientation and satisfaction, worker involvement and fulfillment, team working and better management of workers within companies. However, construction firms have been continually struggling with its implementation. The implementation of a TQM within the organization requires a cultural change and its being recognized as an important aspect of total quality development. Dhananjay | Rakesh Sakale "A Study of Implementation and Impact of Total Quality Management on Construction Industries: Approach to Small Construction Organization" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-3 , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd41103.pdf Paper URL: https://www.ijtsrd.com/engineering/civil-engineering/41103/a-study-of-implementation-and-impact-of-total-quality-management-on-construction-industries-approach-to-small-construction-organization/dhananjay