Analysis of Trans Serasi Programs in Efforts to Improve Public Services District Office in the District of Tabanan

Reformations has allowed the public to demand the government related to the improvement of public services. Likewise for local governments, the existence of regional autonomy allows autonomous regions to implement various breakthroughs are fundamental. This combination, has enabled the Government of Tabanan Regency to make a breakthrough in the field of transportation services under the name Trans Serasi. The Government of Tabanan Regency has been trying to restore the level of public confidence in the existing regulating structure. Through this research, three important points are proposed, namely how the process of determining the trans-serial program policy in Tabanan Regency, how the implementation of the trans program is harmonious in an effort to encourage improvement of public services in the field of transportation for the wider community, as well as how the impact of the implementation of trans-program policies in improving the legitimacy of government area. This study used a natural paradigm that refers to a phenomenological perspective, with the target population being all actors in the implementation of a harmonious trans program in Tabanan Regency, be it the Regional Government, transportation actors and students who are the object of this program. For sampling used purposive sample, with researchers as the main instrument. Research Result Shave that the process of implementation of trans programs is based on strong desire of local government to improve public services in the field of transportation considering there is a phenomenon of increasing the number of accidents among students. Furthermore, in terms of implementation can be seen that the program has been running quite well, and able to become an alternative for students, although here there are still weaknesses. Then it can also be understood that the real program, has been able to increase public confidence in local government. This service needs to be formulated in the form of local regulations so as to guarantee the sustainability of this program. Besides, it is necessary to evaluate the rejuvenation of vehicles, it is necessary to increase the number of fleets for the route that the load factor exceeds 100 % and reduce the number of fleets on the load factor trajectory