The Impact of Human Capital on the Competitive Advantage An Empirical Study on the Syrian Service Sector Workers

This research aims to find out about the interest of the service companies in the human capital, to contribute in building a competitive advantage for them and that's in the increment of the reliance on the human resource, in order to create an additional value, and facing the intense competition conditions in all sectors? kinds. In addition, this research aims to identify the impact of variable title (management level), and the variable profile (social type) of the human resources in the development of competitive advantage. The researcher concluded that there is an impact of the human capital on competitive advantage, and there is a difference in the impact of human capital on the competitive advantage by the changing of the demographic variables (the social type, the career field). The researcher recommended the need to generalizing the human capital within the service sector, because of its impact in enhancing the competitive advantage, and focusing as much as possible on creativity and innovation, which is considered an essential in mainly in the companies' uniqueness.