Hospital Service Quality on Public Health Assurance Program

This study aims to determine the hospital service quality and several factors affecting the public health assurance program. Data collected through direct observation and interviews. The data in this study were qualitatively analyzed. The results showed that the quality of public health services is below the standard of quality assurance. Communities in Central Sulawesi reveal that hospital services are satisfactory from the aspect of behavior or attitude and how to convey information to hospital officials to the public. As for time of service and hospitality are still unsatisfactory based on data by communities who experience both aspects of this hospital service.