Student Satisfaction Level of Quality Services Workshop Facilities in Malaysia Community CollegeJournal: International Journal of Science and Research (IJSR) (Vol.2, No. 11)
Publication Date: 2013-11-05
Authors : Jasman Esmon; Hairul Nurasyikin Haron;
Page : 257-260
Keywords : Quality; Satisfaction; Workshop; Community college; Servqual;
Student satisfaction is one of the most important things in an educational institution. Students also the main pulse for operating a system of education. Therefore, every requirement needed by students to be taken due consideration by the management of educational institutions in order to produce students who are qualified, competent and able to compete not only in the local job market but also internationally. This study was conducted to examine the level of student satisfaction for the quality services workshop facilities for Electrical Installation Certificate Program (PSPE) Community College in the Ministry of Education Malaysia (MOE) located in Malacca and Negeri Sembilan. This study uses quantitative survey methodology involving 109 students Community College Certificate (SKK) who has taken a continuous mode of study in community college. The data will be obtained through questionnaires and analyzed using the Statistical Packages for Science Version 20.0 (SPSS V20). The results showed there was no significant relationship between the level of student satisfaction in doing the activity in the workshop with the quality of service of existing workshop facilities. This suggests that service quality is not predictors for satisfaction in doing the activity in the workshop.
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