An Assessment of the Attitudes of Blacklisted Bank Clients on Their Bank Use: A Case of Blacklisted National Bank Clients in Nakuru

Blacklisting is the practice of gathering bank clients names in a data base and closely monitoring their credit status; this is a way of assessing risks and mitigating future risks. However with the introduction of credit reference bureaus, importance has been placed on this system as a means of protecting bank from loses as a result of clients who default. However the perspective of the bank users has never been looked at. This study thus proposed to perform an assessment of the attitudes of blacklisted bank clients on their bank use. The study was carried out in Nakurus National bank (NBK). Descriptive research design was used. The target population for the study comprised of individuals who have ever been blacklisted by CRB. Credit loans officers also formed part of the target population. A sample size of 127 was used alongside four credit officers. Simple random sampling technique was employed. Questionnaires and interview guide were used as research instruments of the study. Data was analyzed using Statistical Package for Social Scientists (SPSS) both descriptive and correlation analysis were employed. The findings of the study revealed that attitudes of bank clients on use of banks had not changed even after being blacklisted r=.074, p=.463greater than (0.05. The study concluded that attitudes of blacklisted bank clients do not affect bank use in any way as majority of them were still willing to use banks despite the fact that they had been blacklisted. It is recommended that relationship management should be given priority when dealing with bank clients.