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Survey on CommTrust: Multi-Dimensional Trust using Mining E-Commerce Feedback Comments

Journal: International Journal of Science and Research (IJSR) (Vol.3, No. 10)

Publication Date:

Authors : ; ;

Page : 2368-2370

Keywords : Electronic commerce; CommTrust; text mining; Repudiation based models; Sentiment Analysis;

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In ecommerce applications, the Reputation based trust models are very admired. For computing sellers reputation trust scores feedback ratings are gathered together. A CommTrust system is proposed which uses the observation made by buyers mostly to express opinions about the product in free text feedback review. These feedback review comments are mined. In CommTrust 1) for computing reputation scores from user feedback comments, a multidimensional trust model is proposed 2) an algorithm is proposed for mining feedback comments which are used for weights and ratings of dimension; natural language processings combining techniques, opinion mining, and topic modeling. After testing it on various websites like Amazon and eBay, the CommTrust proved to be very effective.

Last modified: 2021-06-30 21:10:56